It’s important for us to reflect upon how we communicate. What is our communication style? What is our intention of the specific communication? What is the expectation of the person I’m communicating with? What is my need within the communication itself? If we define clear answers to these questions we can effective improve our communication abilities within all our relationships (personal and professional).

Realizing and acknowledging that we can only control our own actions. Through this approach we can set boundaries within our communication to ensure we are heard, understood, and the other individuals on the other side of the communication are respected. This can effectively reduce defence mechanisms on both sides of the equation.